So, are people who use libraries "patrons" or "customers"? Consultant Joan Frye Williams, speaking at the American Libraries Association annual conference in Anaheim, CA, said she asked "a bunch of civilians" how to describe library users, and they suggested "member".
Here are the results of a reader poll from Library Journal on what they thought people who use libraries should be called:
Patron..........79%
Customer.....13%
User............. 4%
Member...... 2%
Reader......... 2%
Client........... 1%
What do you think -- are you a patron, a customer or.......?
Wednesday, August 20, 2008
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